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ABOUT CHM

Join Our Team

We’re growing and looking for highly motivated and talented individuals that have experience in mortgage banking and/or financial services and whom fit well into our culture.

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Send us an email and your resume to .

Open Positions
    • Commerce Home Mortgage (CHM), has an immediate opening for a full-time, IT System Administrator. The ideal candidate will have (3) three or more years of system administrator experience and needs to have experience with Microsoft Exchange, Office 365, and possess server level security knowledge.

      POSITION SUMMARY:

      The IT System Administrator will be responsible for all aspects of server and storage systems at CHM. This role reports directly to the IT Manager.

      JOB RESPONSIBILITIES & DUTIES:

      • Administer Microsoft Exchange email systems, including email archiving system and mail relay security
      • Administer Office 365/Azure AD
      • Administer and maintain Microsoft Windows Active Directory and Group Policy Objects
      • Administer network file systems, administer authentication and authorization
      • Monitor and administer backup systems, perform regular backup recovery tests
      • Monitor and mitigate virus and malware intrusions
      • Perform updates and upgrades to network systems, software, and hardware as required
      • Creates diagrams and supporting documentation for all systems and storage
      • Monitor all servers and systems to ensure service availability
      • Provide escalation support to helpdesk staff
      • Assist with decisions regarding new hardware and software
      • Provide guidance for less senior members of the IT staff
      • Maintain current knowledge of technology landscape and developments
      • Participate in overall system design and changes to system infrastructure

      POSITION REQUIREMENTS:

      • (3) Three plus years system administrator experience
      • Experience with Microsoft Exchange is required
      • Experience with Office 365 is required
      • Active Directory and Group Policy experience is required
      • Strong understanding of networking concepts required
      • Understanding of hypervisor technology is required
      • Server level security knowledge is required
      • Knowledge of Microsoft systems from Windows 7 to Windows Server 2019 is required
      • Knowledge of NAS and SAN technologies
      • Light Linux skills are desirable
      • VCenter knowledge is preferred, but not required

      What We Do:

      CHM is a national mortgage banking company that is certified by the US Department of the Treasury as a Community Development Financial Institution (CDFI), and a non-bank member of the Federal Home Loan Bank. Our mission is to provide financial services to the entire population of people, not just individuals that are able to meet today’s stringent documentation guidelines. We specifically aim to empower underbanked homeowners and communities by providing access to prime capital.

      * * *

      CHM is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, sex, national origin, disability or protected veteran status.

      APPLY NOW

      Commerce Home Mortgage (CHM), has an immediate opening for a full-time, Senior Help Desk Technician. The primary role of the Senior Help Desk Technician is to provide help desk support to users while also maintaining overall IT functionality.

      POSITION SUMMARY:

      This individual will work collaboratively with other IT team members to provide quality customer service and will support the help desk in monitoring performance, special projects, and direct customer interaction. There is some required travel in this role.

      JOB RESPONSIBILITIES & DUTIES:

      • Assist and mentor team members
      • Respond to technical requests by phone, email, or ticketing system as needed to maintain TLAs and Help Desk coverage
      • Track statistics on issue and problem resolutions
      • Work with systems and network teams to resolve customer issues
      • Help develop best practice procedures
      • Ensure duties are delegated properly and tasks are complete on time
      • Assist with choosing appropriate technology and other resources to maximize help desk effectiveness
      • Help create a southern CA IT operations area to help with equipment deployments, branch provisioning, and other tasks as required

      POSITION REQUIREMENTS:

      • Must have a minimum of (5) five plus years IT experience
      • Provide excellent customer service
      • Experience administering a VOIP/PBX phone system
      • Citrix Xen Desktop experience
      • Familiarity with cloning/imaging software for desktops/laptops
      • Hands on experience providing level 1 and level 2 support
      • Strong knowledge of Active Directory or similar user management technology
      • Ability to quickly diagnose technical problems in person or remotely
      • Proven ability to manage complex projects
      • Understanding of general networking administration and Windows-based PC troubleshooting
      • Ability to manage/administer ticketing systems
      • Mac experience preferred but not required
      • Ability to lift 50 pounds
      • Some travel required

      What We Do:

      CHM is a national mortgage banking company that is certified by the US Department of the Treasury as a Community Development Financial Institution (CDFI), and a non-bank member of the Federal Home Loan Bank. Our mission is to provide financial services to the entire population of people, not just individuals that are able to meet today’s stringent documentation guidelines. We specifically aim to empower underbanked homeowners and communities by providing access to prime capital.

      * * *

      CHM is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, sex, national origin, disability or protected veteran status.

      APPLY NOW

      Commerce Home Mortgage has been in business since 1993 and is headquartered in San Ramon, CA. Being in the San Francisco Bay area, jumbo loans are part of our DNA, but we are Fannie, Freddy and Ginnie direct and have a full range of loan programs and products with great pricing. We are expanding our retail footprint throughout California and have a need for talented, experienced Branch Managers.

       

      Job Description

      The Loan Officer Responsible for increasing the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics To increase the company’s mortgage loan portfolio by developing strategic business partners, attracting mortgage customers and submitting complete loan files while upholding company standards and ethics.

       

      RESPONSIBILITIES AND EXPECTATIONS OF POSITION:

      • Pass screening process and assessment
      • Satisfy all NMLS requirements (training, testing and background check)
      • Prospect daily to your database (both face-to-face and via phone)
      • Develop strategic business partners to create a strong referral network
      • Build relationships with customers and provide them with products and services to meet their changing needs
      • Exceed customer service expectations
      • Take thorough loan applications
      • Coordinate all aspects of the mortgage application process
      • Communicate effectively with peers, colleagues, and management
      • Meet minimum production standards of 4 closings per month after completion of training.

       

      CRITICAL SUCCESS FACTORS (CSF’s) – Performance Measurements:

      • Measurement #1: Demonstrate core sales and originations skills or enroll in and complete training
      • Target: Within 90 days of hire
      • Measurement #2: Average three closed transactions per month
      • Target: By the end of your 6th month
      • Measurement #3: Average four closed transactions per month
      • Targets: By the end of your 12th month

       

      JOB REQUIREMENTS

      • Exceptional work ethic
      • Strong oral and written communication skills
      • Excellent interpersonal skills
      • Superb listening skills
      • Basic presentation skills
      • Foundational sales skills
      • Quality team player

       

      KNOWLEDGE

      • Microsoft Outlook
      • Microsoft Word
      • Microsoft Excel
      • Microsoft PowerPoint
      • Database management preferred but not required
      • Knowledge of the mortgage/ real estate market
      APPLY NOW
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